Privacy policy

Linxocial LLC (“Linxocial,” “we”) operates linxocial.com. This policy explains what we collect, why, and the choices you have. Linxocial is for adults 18 and over. We do not knowingly collect information from anyone under 18, and we delete it if we find it.

What we collect

• Account information: name, email, phone number, and date of birth.
• Profile information: photos, interests, preferences, and what you are looking for. Some of this may be sensitive. You choose what to share.
• Conversations with Maya: what you tell our artificial intelligence concierge by text, voice, or video, including recordings and transcripts.
• Messages and content: what you send to other members.
• Verification information: if you choose a tier that includes verification, a government identification document, a liveness selfie, and the social media accounts you ask us to validate. This may include biometric data, which we collect only with your explicit consent.
• Purchase information: what you bought and when. Card details go directly to our payment processor, Stripe. We do not store your full card number.
• Device and usage information: internet address, device type, log-in times, and how you use the service.

How we use it

To create your account, recommend compatible members, verify identity, process payments, keep members safe, prevent fraud, operate and improve the service, and meet our legal obligations.

Artificial intelligence. Maya and our matching system use automated processing to understand your preferences and suggest introductions. We may use what you share with Maya to operate and improve our services. Our safety systems use automated tools alongside human reviewers. If an automated decision restricts your account, you may ask for human review at privacy@linxocial.com.

Communications

When you message, call, or video chat with members or with Maya, we and our service providers process those communications to deliver the service, provide captions and transcripts, keep members safe, prevent fraud, and comply with the law. We record a call between members only when both people agree. Our service providers process communications only on our behalf and may not use them for their own purposes.

Who sees your information

• Other members see the profile you choose to publish. They do not see your identification document, your verification records, or your payment details.
• Service providers who work under contract on our behalf, such as our website hosting provider (Hostinger), our payment processor (Stripe), and providers of identity verification, artificial intelligence, communications, and customer support services.
• Authorities, when the law requires it or to protect someone’s safety, as described in our law enforcement protocols.
• A successor company, if Linxocial is merged or sold.

We do not sell your personal information, and we do not share it for third-party advertising.

How long we keep it

We keep your information for as long as your account is open and for as long as we reasonably need it afterward. How long that is depends on what the information is and why we hold it, including whether we still need it to provide the service, keep members safe, prevent fraud, resolve disputes, or meet legal, tax, and accounting requirements.

After you close your account, we remove your profile from the service and delete or de-identify your information within a reasonable period. We may keep limited records for longer for the reasons above, including where an account was banned.

Verification images and biometric data. If you complete an identification or liveness check, your selfie, the image of your identification document, and any biometric data collected during the check are deleted once verification is complete, and never kept for longer than 30 days after that. We use this information only to verify you, and we do not sell it.

Your rights

You may ask to see, correct, download, or delete your information, and you may withdraw consent at any time. Email privacy@linxocial.com. We respond within the time the law requires and do not penalize you for making a request. We may need to confirm your identity first.

Security

We use reasonable technical and organizational safeguards to protect your information. No system is perfectly secure. If a breach affects your information, we will notify you as the law requires.

Changes and contact

We may update this policy from time to time. Notice of any material change will be posted on this page with an updated date, and we may also notify you by email or in your account.

Questions: privacy@linxocial.com, or Linxocial LLC, 11740 West San Vicente Boulevard, Suite 109, Los Angeles, California 90049.