Membership and cancellation

Linxocial LLC (“Linxocial,” “we,” “us,” or “our”) offers a free membership and optional paid monthly memberships. This policy explains what you pay, how automatic renewal works, how to cancel, and when refunds are available. It applies to purchases billed directly by Linxocial, including participating services such as LinXOXO and LinXircle. Separate purchase terms may apply to LinXIRL experiences, third-party bookings, and certain add-ons.

1. Membership pricing

All paid plans are month to month, with no annual membership commitment. Prices shown are standard United States prices. Any applicable taxes, promotional pricing, or other charges will be displayed before you confirm a purchase.

Every member pays the same price for the same membership. We never set prices based on age, gender, or any other personal characteristic.

2. Monthly billing and automatic renewal

If you choose a paid plan, your payment method is charged in advance for the first monthly billing period. Your membership then automatically renews for successive one-month periods at the applicable rate unless you cancel. You authorize Linxocial or its payment processor to charge your selected payment method for each renewal. Your next billing date and the price to be charged will be available at checkout and in your account billing information.

We disclose the plan price, renewal frequency, cancellation method, and other required terms before you enroll. We provide a confirmation that you can keep. We will send subscription reminders and notices of material changes or price increases when required by law, including an annual reminder of continuing paid subscriptions.

3. Cancel at any time

You can cancel your paid membership at any time without a cancellation fee. To stop the next monthly renewal, cancel before your next billing charge is processed. You can cancel directly under account settings, then membership and billing, email cancellations@linxocial.com, or send written notice to the address below. You do not need to give a reason or speak to a representative.

Your cancellation stops future subscription charges. Unless a refund is due under this policy or applicable law, you can continue using your paid features until the current paid billing period ends. After that, your account may continue at the free Essential level if it remains eligible and in good standing. We will confirm cancellation through your account or by email. Deleting your Linxocial account also cancels subscriptions billed directly by Linxocial and may end paid access immediately.

4. First three business days: full refund

When you first purchase a paid Linxocial membership, you may cancel until midnight of the third business day after the day you subscribed and receive a full refund of that initial membership payment, without penalty. For this right, business days exclude Sundays and holidays. We offer this initial cancellation benefit to all United States members, while honoring any additional rights under applicable law.

To exercise this right, cancel through your account, email cancellations@linxocial.com, or send written notice to our mailing address. No special form or explanation is needed. If you send a timely cancellation by mail, it is effective when properly addressed, postage paid, and deposited in the mail. We will refund the initial membership payment within 10 days after receiving your cancellation notice. The shorter member explanation is on the refunds page.

5. Refunds after the initial three business days

After the initial cancellation period, membership payments are generally nonrefundable except where this policy or applicable law provides otherwise. We ordinarily do not refund an unused or partly used month, a properly processed renewal, or a decision not to use the service. Refunds are also not generally available because a member does not receive a desired number of replies, introductions, matches, dates, friendships, relationships, or other personal outcomes.

Membership fees pay for access to the platform and benefits of the selected plan. Linxocial does not guarantee personal compatibility or a particular result. These limitations do not remove your rights relating to improper charges or services not supplied as agreed.

6. Plan changes

You may request an upgrade or downgrade in account settings. Before an upgrade, we will show the new price, any charge or credit for the unused portion of your current plan, and any change to your billing date. Downgrades generally take effect at the start of the next billing period. Changing plans does not itself create a right to a cash refund. We will not impose a revised subscription charge without required notice and authorization.

7. Marketing messages

Marketing information will be shared only with consent. To opt out, members can unsubscribe at any time. We do not share or sell your mobile number or text-messaging consent with third parties or affiliates for their marketing purposes.

8. Optional purchases

Optional digital items, connection packs, enhanced introductions, and artificial-intelligence assisted or other add-on services may carry separate prices and conditions, shown before purchase. A one-time purchase does not renew automatically. If an add-on is offered as recurring, its billing frequency, renewal price, and cancellation terms will be identified separately at checkout and require the appropriate consent.

Unless the law requires otherwise, digital add-ons are generally final and nonrefundable once delivered, activated, redeemed, or substantially performed. If a purchased feature was not delivered or could not be accessed because of a verified Linxocial service failure, contact support for review. Unused digital entitlements generally have no cash value, are nontransferable, and are subject to any expiration or use restrictions disclosed at purchase.

9. LinXIRL experiences and third-party services

Events, activities, travel-related services, bookings, and other experiences may have separate cancellation, no-show, and refund rules disclosed when you book. If you buy directly from an independent provider, that provider’s applicable terms generally govern. If Linxocial sells or collects payment directly for an experience, the purchase terms will explain our responsibilities and refund conditions. Your Linxocial membership fee does not include reimbursement for separately purchased activities or third-party services.

10. Billing errors, service interruptions, and other exceptions

Contact us if you see a duplicate or incorrect charge, a charge after timely cancellation, an unauthorized transaction, or a paid feature that was not delivered as agreed. We will investigate and correct verified billing errors. For substantial service interruptions attributable to Linxocial, we may provide a refund, service credit, or extension, as appropriate and subject to legal requirements.

Additional cancellation and refund rights may apply if a member dies or has a qualifying disability that prevents the receipt of remaining contracted services. We will honor applicable legal protections and may request reasonable supporting documentation. We will also honor any other nonwaivable rights provided by law.

11. Conduct violations and account termination

We may restrict, suspend, or terminate accounts that violate our terms and conditions or acceptable use policy, including for fraud, impersonation, harassment, exploitation, unlawful activity, or serious safety concerns. Except where the law requires otherwise, termination for a violation does not create a refund right for unused subscription time or previously delivered services. You may request a review of an enforcement decision at support@linxocial.com.

12. Payment disputes

For questions about a charge, contact cancellations@linxocial.com or support@linxocial.com. You retain your rights to contact your bank or card issuer and dispute charges under applicable law and payment-card rules. We may review transaction records and take appropriate action when a charge is reversed, without penalizing anyone solely for exercising a protected dispute right.

13. Refund timing and policy updates

Approved refunds are normally sent to the original payment method. Refunds under the initial three-business-day cancellation right are issued within 10 days after we receive notice. Other approved refunds are ordinarily initiated within 10 business days after approval. Your financial institution may take additional time to post them.

We may update this policy and will give notice of material changes when required. Changes will not retroactively remove accrued statutory rights or refunds already approved. The terms disclosed for a particular purchase remain applicable to that purchase except as required by law or agreed by the member.

14. How to reach us

Cancel a subscription in account settings, under membership and billing, or email cancellations@linxocial.com.

General assistance: support@linxocial.com · (310) 476-7777

Mail: Linxocial LLC, 11740 West San Vicente Boulevard, Suite 109, Los Angeles, California 90049.

This policy should be read with our terms and conditions, acceptable use policy, and any purchase-specific terms. Nothing here limits any consumer right that cannot legally be waived.