Terms and conditions

1. About these terms

These terms and conditions are a contract between you and Linxocial LLC, a Florida limited liability company registered to do business in California (“Linxocial,” “we,” “us”). They apply whenever you use linxocial.com or any Linxocial service. By creating an account or using Linxocial, you agree to these terms.

Our privacy policy, acceptable use policy, and refund policy are part of this agreement. Other Linxocial services may have additional terms, which we will show you before you use them.

Linxocial is currently offered to residents of the United States.

2. Who can join

To use Linxocial, all of the following must be true:

• You are at least 18 years old.
• You can legally enter into a contract, and no law prohibits you from using our services.
• You have never been convicted of a crime involving violence, the threat of violence, or sexual misconduct, and you are not required to register as a sex offender.
• You have only one Linxocial account, and we have not previously removed you from Linxocial.

If any of these stops being true, you must stop using Linxocial and close your account.

Equal access. Linxocial welcomes all adults. We offer the same memberships, features, prices, and events to every member, regardless of sex, gender, gender identity, race, color, ethnicity, ancestry, national origin, religion, age, disability, medical condition, sexual orientation, marital status, citizenship, primary language, or any other characteristic protected by law.

3. Your account

You agree to give us accurate information, including your real date of birth, and to keep it up to date. Your account is for you alone. Keep your login details private, and tell us right away at support@linxocial.com if you think someone else has accessed your account. You are responsible for what happens under your account.

4. Membership plans and billing

Linxocial offers a free plan, Essential, and three paid plans: Connect, Premier, and Signature. The current price and features of each plan are shown on our membership page and again at checkout before you pay.

• Monthly billing. Paid plans are billed monthly, in advance, starting on the day you subscribe.
• Automatic renewal. Your plan renews automatically each month at the price shown when you subscribed, and we charge your payment method each month, until you cancel.
• Authorization. By subscribing, you authorize us to charge your payment method for your plan and any applicable taxes.
• Price changes. Our prices may change from time to time. If the price of your plan changes, we will notify you in advance by email or another message, and you may cancel before the new price applies.
• Changing plans. You can upgrade or downgrade at any time. We will show you the new price and when it takes effect before you confirm.
• Messaging. Messaging between members is included in your plan. We never sell message credits or charge per message, per chat, or per introduction.
• Payment processing. Payments are processed by Stripe. We do not store your full card number. If a payment fails, we may try the charge again and may pause your paid features until payment succeeds.

5. Cancelling and refunds

You can cancel a paid plan at any time in your account settings or by emailing cancellations@linxocial.com. Cancelling stops future charges. You keep your paid features until the end of the month you have already paid for, and your account then moves to the free Essential plan.

Apart from your right to cancel in the first three business days, described at the top of this agreement, payments for a month that has already begun are not refunded, except as set out in our refund policy or where the law requires.

• Death. If a member dies before the end of a paid period, we will refund the portion of the payment covering the time after their death to their estate.
• Disability. If a member becomes disabled and can no longer use Linxocial, we will refund the portion of the payment covering the time after the disability began.
• Relocation. If you move somewhere Linxocial is not available, contact us and we will refund the portion of your payment covering the time after your move.

Deleting your account also cancels your plan. Removing a bookmark or logging out does not.

6. Maya and how matching works

Maya is our artificial intelligence concierge. She and our matching systems use automated technology, along with our team, to learn what you are looking for and to suggest people you may want to meet. When you talk with Maya, you are talking with artificial intelligence, not a person.

Suggestions are based on what members tell us and may be incomplete or wrong. We do not promise any number of introductions, that another member will respond, or that any introduction will lead to a relationship. Nothing Maya says is legal, medical, financial, or psychological advice. How Maya responds in a crisis is described on the Maya safety page.

7. Verification

Some plans include verification, such as a photo identification check, a liveness check, or validation of your social media accounts. If you choose one of these plans, you agree to complete those checks and to our handling of that information as described in the privacy policy.

A verified badge means only that a member completed the checks included in their plan at that time. It is not a guarantee of anyone’s identity, background, character, or intentions.

8. Your safety

You are responsible for your own interactions with other members, on and off Linxocial. Please use good judgment: meet in public places, tell someone you trust about your plans, and never send money or financial information to another member. Report anything concerning with the report button or to safety@linxocial.com. In an emergency, call your local emergency number first.

9. Rules of conduct

You agree to follow our acceptable use policy at all times. It prohibits, among other things, sexual content, solicitation, paid companionship, harassment, scams, and any use of Linxocial by or involving a minor.

10. Your content

You keep ownership of the photos, text, and other content you add to Linxocial. You give us permission to host, store, display, and adapt that content as needed to run and improve the service, for as long as it remains on Linxocial. You confirm that you have the right to share everything you post, including the consent of anyone else who appears in it.

We may review, remove, or restrict content that we believe breaks these terms or the law.

11. Our content

Linxocial, Maya, and our names, logos, designs, software, and written material belong to Linxocial LLC or our licensors. You may use them only to use the service as intended. You may not copy, scrape, resell, or reverse engineer any part of Linxocial.

12. Suspension and closing accounts

You can close your account at any time in your account settings. We may suspend or permanently close an account if we believe the member has broken these terms, the acceptable use policy, or the law, or has put another person at risk. Where we close an account for one of these reasons, the member is not entitled to a refund, to the extent the law allows.

If you believe we made a mistake, email support@linxocial.com and a person will review the decision.

13. No guarantees

We work hard to make Linxocial reliable and safe, but we provide it “as is” and “as available.” To the extent the law allows, we make no warranties about the service, including that it will be uninterrupted or error-free, that information from other members is accurate, or that members are who they say they are.

14. Limits on our liability

To the extent the law allows, Linxocial LLC is not liable for indirect, incidental, special, consequential, or punitive damages, for lost profits or data, or for the conduct of any member or third party, on or off the service. Our total liability to you for any claim relating to Linxocial will not exceed the greater of $100 or the amount you paid us in the 12 months before the claim arose.

Some states do not allow certain limits, so some of this section may not apply to you. Nothing in these terms limits rights that the law does not allow you to give up.

15. Your responsibility to us

To the extent the law allows, you agree to cover Linxocial LLC for claims, losses, and reasonable legal costs that arise from your content, your conduct toward other people, or your breach of these terms.

16. Disputes and governing law

If you have a concern, please email support@linxocial.com first. Most issues can be resolved quickly that way, and we will try in good faith to resolve yours within 30 days.

These terms are governed by the laws of the State of California. Any dispute that we cannot resolve together will be brought in the state or federal courts located in Los Angeles County, California, except that either of us may bring a qualifying claim in small claims court.

17. Changes to these terms

We may update these terms from time to time. Notice of any material change will be posted on this page with an updated date, and we may also notify you by email, in your account, or by other means. To the extent the law allows, continuing to use Linxocial after a change takes effect means you accept the updated terms. If you do not agree with a change, you may cancel and stop using Linxocial.

18. General

These terms, together with the policies named in section 1, are the entire agreement between you and Linxocial LLC. If any part is found unenforceable, the rest remains in effect. If we do not enforce a term, that is not a waiver of it. You may not transfer your account or this agreement to anyone else. We may transfer this agreement as part of a merger or sale of our business.

19. Contact us

Linxocial LLC, 11740 West San Vicente Boulevard, Suite 109, Los Angeles, California 90049. Phone: (310) 476-7777.

• Member support: support@linxocial.com
• Cancellations and refunds: cancellations@linxocial.com
• Safety reports: safety@linxocial.com
• Legal notices: legal@linxocial.com

California residents. Under California Civil Code section 1789.3, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs, in writing at 1625 North Market Boulevard, Suite N 112, Sacramento, California 95834, or by telephone at (800) 952-5210.